By Gloria Bohan

For the second straight year ANA (All Nippon Airways) has earned SKYTRAX’s highest 5-Star rating. ANA is one of only four airlines, and the only carrier in Japan, to receive the SKYTRAX airline and airport review rating 5-Star level in 2014. The award is based on delivering “consistent and inspired service” to customers in more than 800 categories of airport and onboard services.